SUPPORT AND HOSTING

Great Support

Our support is provided by a unique team of NHS IT professionals who specialise in Primary Care and are dedicated to providing you support with any issues that may arise.  We have invested heavily in support staff and IT systems to provide GREAT support. Customers can contact us via Telephone, Email and Live Chat  Our dedicated support desk has an average response time of just 20 minutes. 

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GDPR Data Protection Officer

TVD has a dedicated DPO that provides data protection advice and support in order to evidence compliance with General Data Protection Regulation (EU) 2016/679. Our websites go through rigorous compliance and risk assessment testing looking at all processing activities and sharing partners and complying with article 30.

Secure UK GDPR Hosting

All our GP Surgery Websites are hosted on UK Servers which are GDPR compliant.  Our servers use Enterprise SSD Drives for increased storage and performance. 40GbE network connectivity and provide a 99.99% uptime SLA.

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Maintenance

Our development team handle all aspects of website maintenance. They will regularly perform security checks and upgrades making sure the security and technology always stays secure and up-to-date.

Regular Updates

The Tree View Designs team work with you to create the perfect GP practice website using information from an existing surgery website or practice leaflet as a starting point. You will be assigned a single point of contact during the entire development phase with one of our experienced Content Editors.  If you have signed up to the branding package, you will be contacted by our design team to discuss your particular branding requirements.

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Automatic Backups

Your website is backed up every night at midnight on our dedicated servers. What’s more, if you make a mistake and want to revert back to a previous version, you can do this yourself within seconds within the Control Panel.

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