PREMIUM SUPPORT
PREMIUM SUPPORT HELPDESK
As a Premium customer, you will have access to our super responsive helpdesk where you should expect to receive a response within just
15 minutes.
Your request will be triaged and assigned to a member of our team. They will respond to you within 15 minutes of receiving your support request. Requests for content changes / additions will be actioned within 15 minutes to 3 hours depending on volume.
Total Care Package
We Manage all your content
You have the choice of sending us what you want added to your website and our trained team of content editors will build it in so it looks professional, accessible and compliant with WCAG 2.1 (AA) guidelines. Alternatively, you can carry on adding or making changes to existing content, but just let us know what you’ve changed so we can check to improve compliance, aesthetics & SEO.
Annual Accessibility Audit
Each year we’ll run an extensive audit of your website through manual and automated processes and fix any unseen accessibility issues and update your Accessibility Statement to make sure your website stays FULLY WCAG 2.1 (AA) compliant.
SEO
Stands for Search Engine Optimisation. We will improve the quality and quantity of traffic to your website through organic search engine results.
Smart Forms
Meet SmartBot, the true genius behind this technology
As a premium customer, you can request TVD to design you custom forms built using our latest in-house technology Smart Forms.
These are powerful forms with Conditional Logic and Calculations allowing you to build custom Health Review Assessments and Request Forms. The only thing holding you back is your imagination.
Limited to TVD designing one custom smart form per month.
new website every 3 years
And if all the above wasn’t enough, as a premium customer, if you’ve paid for premium support in 3 consecutive years, our little friend here will build you a brand-new website using our latest system every 3 years.
Technology is always changing and we want to keep your website looking fresh, modern, professional and always up-to-date with the latest technology.